Cryptomator Support
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Knowledge base
FAQ
General
5
What if Cryptomator stopped existing?
Is there a portable version of Cryptomator?
Where is the log file located?
Will there be Amazon Drive support for the mobile apps?
Will there be an app for Windows Phone?
Guides
7
How do I set up Cryptomator?
Can I get a user manual?
How do I share files with others?
How can I change my password?
Can I use alternative WebDAV clients?
View all 7
Security
6
Why is the masterkey stored in the cloud?
Why is Cryptomator written in Java? Isn't Java insecure?
Has there been a security review / audit of Cryptomator?
What does MAC authentication failed mean?
What does Cryptomator protect me against?
View all 6
Problems
Windows
11
Slow virtual drives
Mounting failed / Unable to unlock vault
Drive always shows capacity of system drive (C:)
Cache not deleted on Windows 7 and Windows Server 2008 R2
Files remain EFS encrypted on Windows 7 and Windows Server 2008 R2
View all 11
macOS
3
Microsoft Office 2016 documents opened in read-only mode (OS X 10.11 or earlier)
There was a problem connecting to the server "localhost"
Could not authenticate version MAC
Linux
1
Mounting failed / Unable to unlock vault
iOS
3
Cryptomator directory is not visible in iCloud Drive
WebDAV - HTTP method "OPTIONS" not allowed
WebDAV - URLs of Common Cloud Storage Services
Android
0
User Manual
Desktop
0
Android
0
iOS
0
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